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KLM, don’t use customers as banks
Tens of thousands of flights have now been cancelled due to the corona virus and entry bans imposed by several countries. As a result, millions of pre-paid holidays and business trips have gone down the drain. Many airlines are refunding customers their pre-paid money. Fortunately, because many people and companies are currently in uncertainty about…
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Successful and profitable innovation without a big budget
“In many organizations, innovation is hardly or badly organized. With the motto ‘innovation is creativity’, their departments are all just trying random things, and getting random and useless results,” says Danny Mekić. He is one of the speakers during the Strategic Innovation lecture series at Nyenrode Business University. Mekić is a consultant on innovation to…
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What is the company of the future like?
How do young startups manage to take over the world at a dazzling pace while trusted, established companies are going bankrupt? What developments would an entrepreneur or director need to keep track of in order to act at the right moment and seize the opportunities? How radically do you have to change to still be…
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Privacy: protect it or you’ll lose it
Serial entrepreneur and technology innovation expert Danny Mekić has outspoken views about data protection and privacy. ‘Privacy and security are not each other’s enemies. They go together hand in hand. And without privacy there is no security anyway.’ Danny Mekić was 12 years old when he started working as a volunteer for the newly launched…
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Why I will never use Sixt Car Rental Croatia again (and you shouldn’t either)
A company is as good as its customer service when something goes wrong. I always used Sixt Rent-A-Car in my life. Usually they offer you new cars, and because of my frequent flyer status with Emirates and KLM I get good discounts. Still they are the most expensive car rental company that I know, and…
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Companies, take note: not online or offline, but fastline is what consumers need you to be
The Dutch street scene is more confusing than it’s ever been. The shops you’ll come across now on your shopping trip are not the familiar retail chains like Schoenenreus, V&D, Polare and the Free Record Shop, but stores like Coolblue and Apple which you could only visit online until recently. In Amsterdam’s biggest shopping street,…